Terms of Service

Effective: 1 October 2026

These terms are an agreement between UHRIK - IT & Event s. r. o., Bajzova 2417/13, 010 01 Žilina, Slovakia ("Tandly", "we") and the organisation or person that creates or uses a Tandly workspace ("Customer", "you"). If you accept them on behalf of an organisation, you confirm that you are authorised to do so. People who join a workspace ("Users") agree to the Acceptable use rules below. Their use is otherwise governed by the Customer's agreement with us.

You accept these terms when you create a workspace, and when you sign up with an e-mail address and password. We keep a record of who accepted which version, when, and from which IP address.

Our Privacy Policy and, for workspace content, our Data Processing Addendum are part of these terms. If you have signed a separate agreement with us, that agreement takes priority where it differs. Where you are a consumer, section 4 applies as well, and nothing in these terms takes away rights that consumer law gives you.

1. The service

Tandly is a team messaging service with channels, direct messages, threads, files, search and related features. It is available as:

  • Tandly Cloud: hosted by us, on the Free, Team, Business or Enterprise plans described on our pricing page;
  • Self-hosted editions: software you run yourself (see section 13).

We keep improving Tandly and may change features. We won't make changes that materially reduce the core functionality of a paid plan during your current billing period. Features marked as beta or preview are provided as they are and may change or end.

2. Accounts and workspaces

  • Users sign in with Google, with Apple (in the mobile apps), with an e-mail address and password, or through their organisation's own single sign-on provider (SAML). An organisation can also create, update and deactivate accounts from its identity provider (SCIM) or from Google Workspace. Users can protect a password sign-in with two-factor authentication, and a workspace can require it. You are responsible for the accounts you control and for keeping your sign-in credentials secure.
  • The person who creates a workspace is its first owner. Owners and administrators decide who can join, manage members and settings, and act for the Customer in the workspace. Our instructions from the Customer come through them.
  • If you connect Google Workspace directory sync or your identity provider, you confirm that you are allowed to share that directory information with us.
  • You must be at least 16 years old to use Tandly.

3. Plans, fees and billing

  • Free is free of charge within its limits (currently up to 10 active members and 5 GB of storage per workspace).
  • Paid plans are charged per active member per month: members who were active during the billing period. Deactivated people and bots are not charged. Prices are shown excluding VAT and other taxes, which we add where they apply. We are registered for VAT in Slovakia (SK2122239141 (tax ID / DIČ 2122239141)): Slovak customers are charged Slovak VAT; a business in another EU member state that gives us a valid VAT number is invoiced under the reverse charge; consumers in the EU are charged the VAT of their own country.
  • Plans are billed monthly or annually in advance, in US dollars or euros, to the billing contact the Customer gives us. Invoices are due within 14 days unless agreed otherwise. For annual plans, members added during the year are billed pro rata.
  • We may change prices with at least 30 days' notice. Changes take effect at your next renewal.
  • Downgrades never delete data. Features above your new plan become read-only or stop, as described on the pricing page.
  • Fees are non-refundable except where the law requires otherwise or these terms say so. This never limits the rights consumers have by law, including the right of withdrawal in section 4.
  • If an invoice is more than 30 days overdue, we may suspend the workspace after giving at least 14 days' written notice. We lift the suspension once payment is received.

4. Consumers

A consumer is a person who uses Tandly for purposes outside their trade, business, craft or profession. If that is you:

  • Right of withdrawal. You may withdraw from a paid plan within 14 days of buying it, without giving a reason, by writing to [email protected] (a clear statement is enough; we send a model withdrawal form on request). We refund what you paid within 14 days of receiving your withdrawal, using the same payment method. If you asked us to start the paid plan straight away, within the withdrawal period, you pay only for the part of the service we provided until you withdrew.
  • Renewals. Before an annual plan renews, we remind you by e-mail at least 30 days in advance. You can cancel with effect from the renewal date.
  • Your statutory rights stay. You have the rights the law gives you if the service is not as agreed. The limitations of liability in section 16 and the indemnity in section 17 apply to business customers only; towards consumers we are liable as the law provides.
  • Complaints and disputes. Write to [email protected] first; we answer within 30 days. See section 19 for alternative dispute resolution and the authority that supervises us.

5. Your content

  • You own your content. Messages, files and everything else Users put in the workspace ("Customer Data") remain yours. You give us permission to host, copy, transmit and display Customer Data only as needed to provide, secure and support the service, and as required by law.
  • We process personal data in Customer Data as your processor, under the DPA.
  • We do not use Customer Data for advertising, we do not sell it, and we do not use it to train AI models.
  • You are responsible for the content your Users post and for having the rights and legal bases to share it with us.
  • Support access. Our staff access a workspace only when you ask us to, when it is needed to keep the service running or secure, or when the law requires it. They work through a console that requires a written reason both to look at and to change anything, and records the staff member who acted. Every change, and every time they open your workspace or one of your people's accounts, is shown to your administrators in the Support access log, as an action by "Tandly Support" with what was done and when. Staff cannot read message or file content through the console.

6. Acceptable use

You and your Users must not use Tandly to:

  1. break the law or infringe other people's rights, including privacy and intellectual property rights;
  2. send spam, or harass, threaten or abuse anyone;
  3. share child sexual abuse material, content that promotes terrorism or violent extremism, or malware;
  4. try to get into accounts, workspaces or systems you are not authorised to access, or probe, scan or test the vulnerability of our service. Security research is welcome under responsible disclosure: write to [email protected] first;
  5. overload or disrupt the service, get around plan limits, rate limits or licence checks, or scrape it;
  6. resell the service or offer it to third parties as your own product without our written agreement;
  7. process special categories of personal data, or data that requires particular compliance (such as payment card data or health records), unless we have agreed to it in writing.

We may remove content or suspend accounts that break these rules, as described in section 7. Where we can, we tell the workspace administrators first and give them a chance to fix the problem.

7. Reporting content and our decisions

Tandly stores content on behalf of its Users, which makes us a hosting service under the EU Digital Services Act (Regulation (EU) 2022/2065).

  • Contact point. Authorities, Users and anyone else can reach us at [email protected], in English or Slovak. A person reads every message.
  • Reporting illegal content. Anyone can tell us about content on Tandly they believe is illegal. Please include: why you believe it is illegal; where it is (a link to the message or file, or the workspace and channel); your name and e-mail address (not needed if you are reporting child sexual abuse material); and a statement that you believe in good faith that your report is accurate and complete. We confirm that we received it, look at it promptly, carefully and objectively, and tell you what we decided and how you can challenge it.
  • How we decide. Workspaces are private to the organisations that run them, so we usually ask the workspace's administrators to deal with a report first. We act ourselves when they don't, when the content is clearly illegal or harmful, or when the law requires it. All decisions are made by people. We do not moderate content automatically; the secret guard only warns the sender of a message that looks like it contains a password.
  • What we tell you. If we remove or block content, or suspend or end an account or workspace, we tell the affected User or Customer why: what we did, the facts, and the rule or law it is based on, and how to challenge it, unless the law or an authority forbids it.
  • Challenging a decision. Reply to our decision, or write to [email protected], within six months. Someone who was not involved in the original decision, where our team size allows, looks at it again. We reverse our decision if it was wrong. You can also go to court.
  • Serious crimes. If we learn of information that suggests a criminal offence threatening someone's life or safety, we inform the competent authorities.

8. Integrations and third-party services

Webhooks, bots, slash commands, Google Workspace, push notification services and other integrations are provided by third parties or configured by you. When you enable one, you instruct us to exchange data with it. Their own terms apply, and we are not responsible for them.

9. Availability and support

  • We aim to keep Tandly Cloud available at all times, apart from planned maintenance, which we announce in advance where we can.
  • Business and Enterprise plans come with a monthly uptime commitment of 99.9% and 99.95% respectively. If we miss it, you can claim service credits: 10% of that month's fee for each full 0.1% below the commitment, up to 50%. For business customers, service credits are the only remedy for missing the uptime commitment. Downtime caused by events outside our reasonable control, by your integrations or by suspension under these terms doesn't count.
  • Support: community resources on Free, e-mail on Team, priority e-mail on Business, and a named contact on Enterprise. Contact: [email protected].

10. Term and termination

  • These terms apply for as long as you use Tandly. Paid plans renew automatically for the same period unless cancelled before the renewal date.
  • You can cancel at any time by writing to [email protected]. Cancellation takes effect at the end of the current billing period. If you are switching to another provider or to a self-hosted edition, section 11 applies instead, and the agreement ends as described there.
  • We may terminate for a material breach that is not fixed within 30 days of notice, or immediately for serious breaches of the acceptable use rules, or if required by law.
  • Getting your data out. After the agreement ends, you have at least 30 days to retrieve Customer Data, as described in section 11. We then delete it as described in the DPA.

11. Switching and data export

You can move your data to another provider, to your own infrastructure (including our self-hosted editions), or simply take it and leave. These rules follow Chapter VI of the EU Data Act (Regulation (EU) 2023/2854).

  • Starting. Tell us at [email protected] or [email protected] that you want to switch or to take your data and end the agreement. The notice period is at most 2 months; you may choose a shorter one.
  • Transitional period. After the notice period, we keep providing the service for up to 30 days while the switch happens, and we help you and your new provider with reasonable assistance, including answering technical questions about the export. If a switch in 30 days is technically impossible, we tell you within 14 days of your request, explain why and propose a longer period, which may not exceed 7 months. You may extend the transitional period once, for a period you consider more appropriate.
  • Data retrieval period. After the transitional period, you have at least 30 days more to retrieve your data. The agreement ends when the switch is complete, or at the end of your notice period if you only want your data deleted, and we tell you when it has ended.
  • What you can export. All Customer Data: messages with their threads, reactions and edits; uploaded files; channels, direct messages and their members; members' profiles; user groups and custom emoji; workspace settings and configuration; and the audit log. We don't export data that exists only to run the service securely: password hashes, session tokens, encryption keys and integration secrets, which could not be used elsewhere and would be a security risk. Messages that were deleted or self-destructed no longer exist and are not exported.
  • Format. A ZIP archive of JSON files, with uploaded files in their original format. Every export contains a description of the format (README.txt), and we send the full description on request.
  • How. Workspace administrators on plans that include data export can create an export of channels, messages, files and members themselves at any time. On every plan, we make a complete export for you on request, including everything listed above that the in-app export does not cover.
  • Charges. We don't charge for switching, for export, or for deletion.
  • Deletion. When the retrieval period ends, and the switch is complete, we delete all exportable data as described in the DPA.

12. Confidentiality

Each of us keeps the other's non-public information confidential and uses it only for this agreement. This doesn't apply to information that is public through no fault of the receiving party, was already known to it, or has to be disclosed by law (with notice to the other party where allowed).

13. Self-hosted editions

  • The Community edition is free. You may install and use it on your own infrastructure for any number of users. It is provided as it is, without support or any commitments from us.
  • A Self-hosted Business licence unlocks Business features and e-mail support for the number of seats and the term stated in the licence key, billed annually. You must not share licence keys, or modify or bypass the licence checks.
  • You operate self-hosted installations yourself and are the controller of the data in them. We have no access to them, and our DPA doesn't apply to them.

14. Intellectual property

We own Tandly, including its software, design and brand. Apart from the rights set out in these terms, you get no rights to them. If you send us feedback, we may use it without owing you anything.

15. Warranties and disclaimers

We will provide the service with reasonable skill and care, in line with these terms. Otherwise, to the extent the law allows, the service is provided "as is" and "as available", without other warranties, express or implied. This doesn't limit the rights consumers have by law.

16. Liability

This section applies to business customers. Towards consumers we are liable as the law provides.

  • Neither party is liable for indirect or consequential losses, lost profits, lost revenue or loss of goodwill.
  • Each party's total liability under these terms is limited to the fees paid or payable by the Customer in the 12 months before the event that gave rise to the claim. On the Free plan, it is limited to EUR 100.
  • These limits don't apply to liability that cannot be limited by law, including for intent or gross negligence, death or personal injury, the Customer's payment obligations, or breaches of section 6.

17. Indemnity

This section applies to business customers. The Customer will defend us against third-party claims arising from Customer Data or from use of the service that breaks these terms, and pay the resulting damages and reasonable costs, provided we promptly tell the Customer about the claim and let it control the defence.

18. Changes to these terms

We may update these terms. For changes that matter to you, we will notify workspace owners by e-mail or in the app at least 30 days in advance. If you don't agree, you can cancel before the change takes effect, and we will refund any prepaid fees for the remaining period. Continuing to use the service after the change takes effect means you accept it.

19. General

  • Governing law and courts: the laws of the Slovak Republic. The competent courts are the courts of the Slovak Republic. This doesn't take away rights consumers have under the mandatory law of the country where they live.
  • Assignment: neither party may transfer this agreement without the other's consent, except as part of a merger or sale of the relevant business, with notice.
  • Force majeure: neither party is responsible for delays caused by events beyond its reasonable control.
  • Notices to us go to [email protected]. Notices to you go to the workspace owners' e-mail addresses.
  • Consumer disputes. We would rather you wrote to [email protected] first. If we can't agree, consumers may use alternative dispute resolution under Slovak Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes. For most disputes the body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, soi.sk), which also supervises consumer protection here; the list of all dispute resolution bodies is kept by the Ministry of Economy of the Slovak Republic (mhsr.sk).
  • If a provision is invalid, the rest of these terms stay in force. Not enforcing a right is not a waiver of it.

UHRIK - IT & Event s. r. o. · Bajzova 2417/13, 010 01 Žilina, Slovakia · Registration Commercial Register of the District Court Žilina, Section Sro, Insert No. 84882/L; Company ID (IČO) 56 198 761 · VAT SK2122239141 (tax ID / DIČ 2122239141)